Dealing with Planet Hollywood for our wedding was a frustrating experience from start to finish....
After looking back when it was all over it was a unsatisfied feeling so we wrote a letter to let the president of planet hollywood know what was going on in their wedding dept. Here is that letter......
I am writing you to tell you about the horrible experience that we have received from your Planet Hollywood Resort located in Las Vegas. We choose to get married at your resort for the great views you were able to offer for a night time outside weddings. We booked our wedding and paid a deposit May of 2009 for our wedding to be held May 14, 2010. The first issue we had is every time we called to ask questions we either had someone new working in the wedding chapel that did not know anything about our wedding day, because they were new and the other people that we had talked with no longer worked there. This was very frustrating, as it seemed like we had to start over every time we wanted to find something out or we would have to call back several times because no one would call us back. The next problem came when 3 weeks from our wedding day we get a phone call to tell us that there was a pool party booked where we are suppose to have our dreamed about outdoor wedding. First of all there is no way that they just found out about this pool party and we booked the location a year prior to this. We were given the option for a refund, but who else would be available for an outdoor wedding on a 3 week notice. Their other solution was to move into the chapel, which we really did not want to do and to compensate us for this they gave a suite for two nights. The room was great and it was a nice gesture, but this was my wedding! We were also promised to have the pictures that we wanted outside with the Paris trademarks and other attractions, which also never happened. We had a DVD made of our ceremony there, along with the video montage. The first coordinator I talked to told me there can be growing up photos, or wedding photos included. I confirmed this with our last (and 3rd coordinator) and said we would like wedding photos. That was not in the DVD and when we called to ask James what happen to it he told us he never received any mention of that being included.
To sum this up, we are very disappointed in the service that we received from your resort and believe that we were over charged and treated unfairly from what our contract stated. We did not have the wedding that we wanted, actually feel our wedding was ruined. I will not recommend a wedding here, and will in fact discourage it. We are frequent visitors to Vegas and on a positive note, I will say we did like your casino and hotel.
Three weeks after receiving this letter, the last wedding coordinator (who I will call K) we had called. She said she had a copy of the letter along with a post it on it that said "take care of these people now". She offered us a few different options/ideas that she had to try and make us have positive happy thoughts about planet hollywood which were A) $500 cash refund B) come back and have a private photo shoot with the trademarks we didn't get C) a free weekend, show tickets and restaurant certificates. Leaning towards option C. If I didn't gain back the 10 pounds I lost for the wedding I might have wanted the photo shoot. That could of been fun but not when I feel like a fat ass!. K told us if we picked option C she could give us a lot more and was open to other suggestions. I think anything we could cram into one weekend they will accommodate. If its done at PH it doesn't cost them any money to give us...so here is what I am asking for...
ROOM: 3 nights in a Hollywood hip room with a strip view. Hollywood hip room is their standard room, can't believe I didn't try for a fancy room being in the room so little I didn't think it was necessary to ask for anything more then that.
FOOD: Spice Market buffet dinner, KOI certificate (Japanese)
SHOWS: Holly Madison Peepshow ~of course we are gonna try for the meet and greet tickets, Tony & Tina's Wedding ~VIP style
EXTRAS: Poolside bar credit & a couples massage at the Spa
Being that everything is at PH I am pretty confident we will get it all. Value of it all would be about $1500. We are supposed to call K Tuesday with our decision. Do I try for airfare deals? and be a greedy bitch Hoping for $99 airfare through Allegiant in Aug or Sept to buy for Oct 1st =)
